Superior Customer Service:
We've built our reputation on superior customer service-- it is our top priority and focus. We understand that your health and wellness is a vital concern, and so your purchase from us is extremely important to you. We want to make sure you are completely satisfied with the product you receive. What makes our customer service so exceptional?
Detailed Product Information:
Many online medical supply stores give you only a picture and model number of their products. We take the time to provide detailed product descriptions and images to help you make an informed buying decision.
We want to use our knowledge and years of experience in online medical supply sales to help you get just the right product. If you need additional information about a product feature, have questions about product sizing or need assistance in finding an item on our sites, we're ready and able to assist you. If we don't know the answer to your question, we will make every effort to find out. We're always willing to go the extra mile. See our Contact Us page for our toll-free number and customer care e-mail address.
The Best in Customer Care - Before and After the Sale:
Our customer service doesn't end when your payment goes through. We're available to answer any questions you may have about shipping, order tracking, product warranties and more. In the event that you need to return or exchange a product, we're here to help.
Over 18 Years of Online Sales Experience:
We have been selling pain relief and medical products online for over 18 years, and it is our knowledge and experience that sets us apart from the rest. Sombra-Supply.com, Owned & Operated by Pain Relievers, Inc., was founded in 1997 by Dr. Tracy Norris, a Chiropractor in Wichita, Kansas. He realized the need for affordable, accessible medical and pain relief products for patients and consumers. Sombra-Supply.com, Owned & Operated by Pain Relievers, Inc., began as a small Midwest company but has quickly grown into a respected worldwide supplier of pain relief products.
With any online purchase, it is crucial to buy from a reputable online retailer. There are many medical supply sales sites out there, and while many are reputable, not all are. They may offer lower prices on some items, but may be impossible to contact and/or not have your online security in mind. We are a Better Business Bureau Accredited company, and we also meet all BBBOnLine participation standards. We can be easily reached; our contact information
is clearly listed on all our sites. Keeping your payment information safe is important to us, which is why our sites are SSL Secured. To find out more about SSL technology and how it helps keep your information safe, click here
Impressive Business History:
Not only are we a trusted online retailer, but we are a profitable, dynamic company respected locally and nationwide. Pain Reliever Stores is a five-time winner of the Wichita Metro Awards, recognizing the fastest-growing private businesses in South-central Kansas. Though we are a successful company, we are continually working to become even better. Our goal is always to provide exceptional customer service and the best selection of quality products available anywhere.
As you may have discovered in the past, finding medical and pain relief products can be difficult. Standard retail stores and drugstores may not carry a wide selection, and specialty stores may have a good selection but higher prices. Our company was founded on the principle of offering a diverse product line at affordable prices for everyone. From braces to ice packs, massage therapy supplies to daily living aids, you can find what you need at PainReliever Stores.
No Sales Tax:
If you live outside the state of Kansas, then Kansas sales tax does not apply to anything you purchase from us. You are responsible for any sales tax or “use tax” billed by your state.
Convenient Payment Methods:
We are happy to offer you several different payment methods for your convenience. You can choose to pay online (our site is SSL Secured) or you can send us a money order, cashier's check or personal check if you prefer. You are also always welcome to order over the phone by calling our toll-free number.
See our payment methods policy
for more details.
When you order from us, we know you expect fast and easy delivery of your pain relief products. Nearly all of the products we sell are in stock and ready to ship, either from our own warehouse or direct to you from our carefully selected vendors. (An exception is custom products, which are made to your specifications following your order.) If a product is out of stock or put on backorder, we make it a priority to post this information as quickly as we get it.
Estimated delivery for most of our products is only 3 to 7 days! We understand that you may need your order more quickly, so we also offer expedited shipping services. Read more about our shipping policies here
, and feel free to call us for more information on special shipping arrangements.
Exceptional Client List:
Sombra-Supply.com, Owned & Operated by Pain Relievers, Inc., sells to numerous Fortune 500 companies, small and medium-sized businesses, educational institutions, the military, and city and county governments.
Our partial client list includes:
Your online safety and security is extremely important to us. For your protection, this site is equipped with sophisticated 128-bit SSL encryption technology to ensure that your credit card number and other sensitive information will not fall into the wrong hands. These SSL encrypted pages start with https:// instead of the standard http:// web pages. We monitor this site regularly to ensure it remains 100% "Fort Knox" secure.
In 2010, Painreliever.com (Pain Relievers, Inc.), ranked #4047 on the Inc. 5000 list of the fastest-growing private companies in the nation for having an impressive 31% 3-year growth rate. This prestigious list by Inc. Magazine/Inc.com has in the past included notable names such as Microsoft, Intuit and Oracle. The Inc. 5000 is an expansion of the Inc. 500, introduced in 1982. These lists offer a comprehensive look at the entrepreneurial engine driving the U.S. economy.
When buying online, it is especially important to know that the site you're purchasing from is credible and legitimate. The D&B Web Logo Program can help you make informed buying decisions online. Founded in 1841, D&B is the world's leading source of commercial information and insight on businesses. To be D&B Listed, a company must meet certain standards. They include active operations, not being in bankruptcy, and not meeting D&B's “Business Deterioration” criteria. The D&B Logo is displayed on our home pages.
Our company is a member of the Better Business Bureau, meeting all accreditation standards. We also meet all BBBOnline participation standards. This includes the Code of Online Business Practices, which is designed to guide ethical e-commerce conduct.