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Why Buy from Us?

Superior Customer Service:

We've built our reputation on superior customer service-- it is our top priority and focus. We understand that your health and wellness is a vital concern, and so your purchase from us is extremely important to you. We want to make sure you are completely satisfied with the product you receive. What makes our customer service so exceptional?
  1. Detailed Product Information:
    Many online medical supply stores give you only a picture and model number of their products. We take the time to provide detailed product descriptions and images to help you make an informed buying decision.
  2. Product Expertise:
    We want to use our knowledge and years of experience in online medical supply sales to help you get just the right product. If you need additional information about a product feature, have questions about product sizing or need assistance in finding an item on our sites, we're ready and able to assist you. If we don't know the answer to your question, we will make every effort to find out. We're always willing to go the extra mile. See our Contact Us page for our toll-free number and customer care e-mail address.
  3. The Best in Customer Care - Before and After the Sale:
    Our customer service doesn't end when your payment goes through. We're available to answer any questions you may have about shipping, order tracking, product warranties and more. In the event that you need to return or exchange a product, we're here to help.

Over 22 Years of Online Sales Experience:

We have been selling pain relief and medical products online for over 22 years, and it is our knowledge and experience that sets us apart from the rest. Sombra-Supply.com, Owned & Operated by Pain Relievers, Inc., was founded in 1997 by Dr. Tracy Norris, a Chiropractor in Wichita, Kansas. He realized the need for affordable, accessible medical and pain relief products for patients and consumers. Sombra-Supply.com, Owned & Operated by Pain Relievers, Inc., began as a small Midwest company but has quickly grown into a respected worldwide supplier of pain relief products.

With any online purchase, it is crucial to buy from a reputable online retailer. There are many medical supply sales sites out there, and while many are reputable, not all are. They may offer lower prices on some items, but may be impossible to contact and/or not have your online security in mind. We are a Better Business Bureau Accredited company, and we also meet all BBBOnLine participation standards. We can be easily reached; our contact information is clearly listed on all our sites. Keeping your payment information safe is important to us, which is why our sites are SSL Secured. To find out more about SSL technology and how it helps keep your information safe, click here.

Impressive Business History:

Not only are we a trusted online retailer, but we are a profitable, dynamic company respected locally and nationwide. Pain Reliever Stores is a five-time winner of the Wichita Metro Awards, recognizing the fastest-growing private businesses in South-central Kansas. Though we are a successful company, we are continually working to become even better. Our goal is always to provide exceptional customer service and the best selection of quality products available anywhere.

Outstanding Selection:

As you may have discovered in the past, finding medical and pain relief products can be difficult. Standard retail stores and drugstores may not carry a wide selection, and specialty stores may have a good selection but higher prices. Our company was founded on the principle of offering a diverse product line at affordable prices for everyone. From braces to ice packs, massage therapy supplies to daily living aids, you can find what you need at PainReliever Stores.

No Sales Tax:

If you live outside the state of Kansas, then Kansas sales tax does not apply to anything you purchase from us. You are responsible for any sales tax or “use tax” billed by your state.

Convenient Payment Methods:

We are happy to offer you several different payment methods for your convenience. You can choose to pay online (our site is SSL Secured) or you can send us a money order, cashier's check or personal check if you prefer. You are also always welcome to order over the phone by calling our toll-free number. See our payment methods policy for more details.

Fast Delivery:

When you order from us, we know you expect fast and easy delivery of your pain relief products. Nearly all of the products we sell are in stock and ready to ship, either from our own warehouse or direct to you from our carefully selected vendors. (An exception is custom products, which are made to your specifications following your order.) If a product is out of stock or put on backorder, we make it a priority to post this information as quickly as we get it.

Estimated delivery for most of our products is only 3 to 7 days! We understand that you may need your order more quickly, so we also offer expedited shipping services. Read more about our shipping policies here, and feel free to call us for more information on special shipping arrangements.

Exceptional Client List:

Sombra-Supply.com, Owned & Operated by Pain Relievers, Inc., sells to numerous Fortune 500 companies, small and medium-sized businesses, educational institutions, the military, and city and county governments.

Our partial client list includes:

3M Company AAA
ABC Inc. Amazon.com
American Cancer Society American Express Co.
American Red Cross Americaneagle.com, Inc.
Ameriprise Financial Services, Inc. Apple Computer Inc.
Avon Products, Inc. Bank of America
Big Dog Motorcycles Boeing
BP America Bristol-Myers Squibb
Cargill, Inc. Caterpillar Inc.
Chevron, Inc. Cisco Systems, Inc.
City of Los Angeles Columbia University
ConocoPhillips Cornell University
Countrywide Home Loans Department of Homeland Security
Disneyland Resort Exxon Mobil
Fannie Mae Federal Bureau of Investigation (FBI)
Federal Aviation Administration Federal Reserve
Federal Trade Commission Ford Motor Credit Company
Franklin Templeton GAP Inc.
General Dynamics General Electric
General Mills General Motors
Georgia Pacific Gillette
Goldman Sachs Halliburton
Hallmark Harrah's Entertainment
Harvard University Hewlett Packard Company
Honeywell IBM Corporation
Intel Corp. JCPenney
Johns Hopkins University Johnson & Johnson
Johnson Controls, Inc. Jostens
Kimberly-Clark Kohler Company
Kraft Foods La Quinta
Lockheed Martin Louisiana State University
LSI Logic Corp. Macy′s
Marriott International Martha Stewart Living
Massachusetts Institute of Technology (MIT) McDonald's Corporation
Merrill Lynch MetLife
Microsoft Morgan Stanley & Co.
Motorola MySpace.com
NASA National Geographic Society
National Park Service NBC Universal
NetJets New York Film Academy
New York Life New York University
Nextel Communications Northrop Grumman
Northwest Airlines Northwestern Mutual Financial Network
Ohio University Oracle
Pfizer PPG Industries, Inc.
Prentice Hall Princeton University
Public Health Foundation Publications International
Quintiles Qwest
Raytheon Realty Income Corporation
Regent Law School Remax
Research Products Corporation Resonance Pictures
Reuters America Inc. Rockwell Automation
Rolls-Royce Naval Marine Inc. Rutgers University
Saks Fifth Avenue San Fransisco Symphony
Shaw Industries Shell Oil Company (Royal Dutch Shell)
Shelter Insurance Shire Pharmaceuticals
Siemens Social Security Administration
Sony Pictures Ent. Sprint
Stanford University State Bar of Nevada
State of Ohio State of Washington
Sun Microsystems Syracuse University
T-Mobile Texas A&M University
Texas New Mexico Power Textron
The Coca-Cola Company The George Washington University
The Haworth Press The National Arbor Day Foundation
The Nature Conservatory The Salvation Army
Toyota Tropicana Products, Inc.
Trump Mortgage LLC TV Guide
Tyson Foods U.S. Air Force
U.S. Army U.S. Army Corps of Engineers
U.S. Border Patrol U.S. Bureau of Reclamation
U.S. Coast Guard Headquarters U.S. Department of State
U.S. Dept. of Commerce U.S. Environmental Protection Agency (EPA)
U.S. Geological Survey U.S. Navy
UCLA Universal Studios
University of Alabama University of Arizona
University of California University of Colorado
University of Florida University of Illinois
University of Michigan University of North Carolina
University of Notre Dame University of Oklahoma
University of Southern California University of Tennessee
University of Texas University of Washington
United Parcel Service (UPS) USA Today
United States Postal Service (USPS) Vanderbilt University
Verizon Wireless Virginia Tech
Wachovia Securities LLC Washington University (St. Louis)
Web MD Wells Fargo
Weyerhaeuser World Financial Group
Xerox Corporation Yale University
York International Zurich Corp.

Industry Associations:

100% Secure, SSL Encrypted Website
Your online safety and security is extremely important to us. For your protection, this site is equipped with sophisticated 128-bit SSL encryption technology to ensure that your credit card number and other sensitive information will not fall into the wrong hands. These SSL encrypted pages start with https:// instead of the standard http:// web pages. We monitor this site regularly to ensure it remains 100% "Fort Knox" secure.
Inc. 5000
In 2010, Painreliever.com (Pain Relievers, Inc.), ranked #4047 on the Inc. 5000 list of the fastest-growing private companies in the nation for having an impressive 31% 3-year growth rate. This prestigious list by Inc. Magazine/Inc.com has in the past included notable names such as Microsoft, Intuit and Oracle. The Inc. 5000 is an expansion of the Inc. 500, introduced in 1982. These lists offer a comprehensive look at the entrepreneurial engine driving the U.S. economy.
D&B Listed
When buying online, it is especially important to know that the site you're purchasing from is credible and legitimate. The D&B Web Logo Program can help you make informed buying decisions online. Founded in 1841, D&B is the world's leading source of commercial information and insight on businesses. To be D&B Listed, a company must meet certain standards. They include active operations, not being in bankruptcy, and not meeting D&B's “Business Deterioration” criteria. The D&B Logo is displayed on our home pages.
BBB Online
Our company is a member of the Better Business Bureau, meeting all accreditation standards. We also meet all BBBOnline participation standards. This includes the Code of Online Business Practices, which is designed to guide ethical e-commerce conduct.

When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, Amazon Services LLC Associates Program, the eBay Partner Network and Google Adsense. ”Amazon, the Amazon logo, are trademarks of Amazon.com, Inc. or its affiliates. Report complaints regarding any affiliate agent
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